If you have a question about Fresh, check out our most frequently asked questions below.

Whether it’s a question about what to expect for your guests, getting the most out of your membership, or leadership queries, hopefully you’ll find the answer here.

GUEST QUESTIONS

How many visits can I do

You’re welcome to visit twice – that could be the same hub twice, or two different hubs, but no more than two visits in total. After that, if you want to keep seeing us, we’ll ask you to ‘put a ring on it’ and become a member.

 

How much is membership

Membership of our Cafe or Online hub is $1595 inc GST and for our Dual Pass is $2035 inc GST for your first year, which includes a joining fee and the Fresh Academy program. After the first year, Cafe and Online hub renewal fee is $1221 inc GST and Dual Pass is $1661 inc GST per year.

What hubs are available for my category

To see which hubs are looking for your category, search our Business Categories Available listing

Can two people from the same company fill the position

No – the position is held by a single member. If you cannot attend a meeting, one of your colleagues can attend in your place however this should be done on a permanent basis.

What hubs can I visit when I am a member

It depends on your membership category. If you are a Cafe Member, you can visit any other cafe hub. If you’re an Online Member, you can visit any online hub. If you have a Dual Pass membership, then every hub, café or online, is open to you.

Which hub should I join

The hub you join will depend on: a) where there is a vacancy for your category b) whether you want to join a cafe or online hub c) if you’re planning on joining a cafe hub, a location that you and your guests can get to for meetings every fortnight.

What are my payment options

You can pay upfront in full, or you can spread your payments over 3 months (with the first payment due before your first meeting), using Ezidebit. There is a payment plan fee of $110 inc GST for spreading your payments.

Can I do a 6 months membership

No – we ask all members to commit for a year as we know in networking it takes between 8-10 months to start establishing relationships (6 months is just not long enough to see any reward for your efforts). Also the hub members are equally putting in the effort to get  to know you therefore we seek this minimum commitment for all parties to benefit.

Can I pay monthly

You can spread your payments over three months (3 x $400 payments) which must be paid via Ezidebit. (Ezidebit surcharges apply) There is no option to pay monthly over the whole year.

What do I need to contribute as a member

As a member, your commitments are:

  1. Attend every meeting of your hub, with energy and engagement
  2. Bring guests to your hub
  3.  Meet with your fellow hub members one to one
  4.  Engage in ‘Fresh Activity’ outside of hub meetings and have at least 3 things to report at each meeting. Fresh Activity could be visiting another hub, meeting a fellow member or guest, attending a Fresh event, making an introduction, making a referral, closed business received.
  5. Be willing to participate in a leadership role in your hub, your hub success is determined by the contribution of it’s members.
Collaboration vs competition - clash of categories (what the process is)

Collaboration is part of our ethos. Fresh offers plenty of opportunities to collaborate with businesses that are your natural referral partners. Within the Café hubs, we offer you category protection, meaning that you will not have a direct competitor (someone who does exactly the same as you) within your hub. We believe that this is the best approach to foster collaboration without you having to compete for your category within your hub.

Substitutes

If you cannot attend a meeting, you are expected to invite a substitute to take your place. Your substitute delivers your one-minute pitch and represents your business.

Expectation around attendance

You are expected to attend all meetings of your hub. Everyone needs holidays though, and of course sometimes we are unwell, so you do have the flexibility to miss no more than two meetings every six months. Wherever possible, you should arrange a substitute to take your place.

Expectation around guests

Guests are the lifeblood of Fresh, giving our meetings energy, interest, vitality and business opportunities for your hub mates. So we do ask you to aim for at least one guest a month, with an absolute minimum of eight per year.

I would like to open a hub, what do I need to do

If you see a gap that a Fresh hub could fill, the first thing to do is to complete a New Hub Expression of Interest form. We’ll support you with marketing to get interested people along.   We recommend you have a minimum of 8 people to start a hub.

Can I be a member of more than 1 networking organisation

Yes, absolutely. We encourage anything that expands your network and develops your networking skills. Other networking groups are a great source of guests for Fresh too!  Just remember to provide referral opportunities to your fellow Freshies if you are expecting same.

What is the application process

Firstly, you complete an application form. Then the facilitator (or co-facilitator) of the hub you’ve applied to will contact you for a ‘Fresh Audition’. Don’t worry, there’s no singing involved, it’s simply a set of questions about your expectations and experience of networking, what you’ll bring to the hub and how

What is the cooling off period.

10 days from date of invoice.

Can I get a refund once paid (cooling off period)

Yes – a full refund is available within the cooling off period less an administration fee of $110 inc GST.  After the cooling off period there are no refunds.

What is expected of me when i come as a guest to a meeting

Come prepared with an introduction to your business (you’ll have 30, 45 or 60 seconds depending on the meeting agenda). Listen and engage with the others in the meeting. Be open-minded and fun.

Do I have to pay for breakfast / meal when i attend a cafe meeting as a guest?

Yes – the venues offer us the room free of charge, on condition that everyone attending buys a breakfast.

Spamming policy

We ask all members and guests not to spam anyone in the room. That means not sending out mass unsolicited emails, or adding people to your mailing list. Of course it’s fine to connect on LinkedIn, or to ask someone for their contact details for a follow up meeting.

What happens when I turn up to a Cafe hub meeting (guest registration, pay for breakfast)

The hub meet and greeter will be expecting you (from your online registration) and will note that you are there, so that you can be welcomed in the meeting. You’ll be asked to order your breakfast (which comes out once everyone is seated) and the meet an greeter will introduce you to people for informal networking before the formal meeting starts.

When do I get my zoom link for the online hub meetings

The link is sent out the night before, 2 hours and 10 mins before the meeting. So don’t worry if you don’t have it the night before, it will be in your inbox by the morning.

What if I need to cancel my ticket for an event

That’s no problem, you can cancel your ticket directly via Eventbrite or if you have enough notice, it is courteous to let the facilitator know that you can’t make it. Don’t forget to book for the following meeting!

How long do I need to be in business?

There is no fixed time – we have start ups and we have people with long-established businesses. It is more about your network, your attitude to connecting and giving referrals, and the quality and professionalism of the service you offer.

Think Fresh First

This means that if someone asks ‘Do you know someone who…’, your first thought is to refer a Fresh member. If there’s someone in your hub that fits the bill, great. If not, you can use the Fresh Members’ Directory to find someone in the right category, or you can post a request on the Members Only Facebook page.

If you sell, you will repel

Networking isn’t about selling. It’s about building genuine relationships based on trust and liking. If you come to a Fresh meeting determined to deliver a sales pitch, you probably won’t get very far. Our members are most interested in getting to know you.

Payment terms

Once your membership has been approved, full payment is due within 7 days of your invoice date. You can spread payments over the first three months of your membership (please refer to What are my payment options above)

STILL HAVE QUESTIONS?

If you’ve checked out our FAQs and you still haven’t found the answer to your burning question, get in touch.

CONTACT US >

WANT TO CHECK OUT A MEETING BEFORE JOINING?

We’d love to you come along as a guest and experience a Fresh meeting for yourself. You can be sure of a warm welcome and some great connections.

FIND A HUB AND BOOK NOW >

Fresh Networking